Important Store Update


Dear Porsche Design Customers,

As a result of the recent developments around the coronavirus (COVID-19) and our ongoing concern for the health and safety of our customers and employees, we would like to update you on some temporary changes in regards to our Porsche Design retail stores and online shop.

Porsche Design Retail Stores: Porsche Design stores located in malls have been closed temporarily. As new developments continue to arise, please check our store locator online for the latest updates. We believe this decision is in the best interest for the health and well-being of our customers and employees

Porsche Design Online Shop: The Porsche Design Online Shop is continuing to fulfill online orders. Please enjoy free US ground shipping on all orders. As new developments continue to arise, please check our homepage for the latest updates. We will keep all online shop customers up to date on the status of their orders if disruptions occur. For the quickest assistance, please email us at order@porsche-design.us, our team will be sure to reply as fast as possible to your request.

We thank you for your loyalty and appreciate your patience and understanding during this unprecedented time.

Stay safe!

Your Porsche Design Team

Payment and Delivery Information

Delivery

You can choose 2 options of shipment:

1.Standard: Order will be received within 5 business days after you placed your order online. Order cut-off time for same day processing is 10:30AM (PST). Signature required at delivery on all orders over $500 and all apartments and office locations.
If you wish to waive the signature please email us at order@porsche-design.us during business hours Monday-Friday, 9am-5pm (PST). If signature at delivery is waived, you will take the risk for any lost or stolen packages.
2.Express: Order will be received within 2 business days after you placed your order online. Online cut-off times for same day order processing is 10:30 AM (PST). ignature required at delivery on all orders over $500 and all apartments and office locations.
If you wish to waive the signature please email us at order@porsche-design.us during business hours Monday-Friday, 9am-5pm (PST). If signature at delivery is waived, you will take the risk for any lost or stolen packages.

Can I return an item I ordered?

Yes. We guarantee your satisfaction with all merchandise purchased at the official Porsche Design Online Shop. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Design Logistics Services. Porsche Design items purchased from any other retailer must be returned to that retailer.

Porsche Design will accept merchandise in its original condition when accompanied by the original receipt. We will not accept merchandise that has been worn, used or altered. The purchased item may be returned within 30 days from the date of delivery. Please follow the directions below when returning merchandise purchased from the Porsche Design Online Shop:

1.Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
2.Repackage the item(s) with the original packaging.
3.Use the return address label and tape it to the outside of the box.
4.We recommend that you insure all return items and ship via UPS or FedEx to the address indicated on the return label.


Where do I send returns?

Please send returns in their original packaging to:

Porsche Design of America, Inc.
c/o Porsche Design Logistics Services
3095 E. Cedar Street, Suite 200
Ontario, CA 91761, USA

Please include your order number on the return label on the outside of the box, this will help us expedite processing your return.

Can I return merchandise without the original receipt?

If you do not have a receipt, you may email us at order@porsche-design.us during business hours, Monday-Friday, 9am-5pm (PST).

We will be happy to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return. We do not accept returns for Porsche Design items purchased from other retailers. These items must be returned to the retailer where they were purchased.

How do I return defective, incomplete, incorrect, or damaged merchandise?

If you should receive a damaged or defective item, please let us know! email us at order@porsche-design.us during business hours, Monday-Friday, 9am-5pm (PST).

How do I return or exchange a gift?

Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database.Please email us at order@porsche-design.us during business hours, Monday-Friday, 9am-5pm (PST).
We will do our best to locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited.
Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.

When will I receive a credit for my return?

Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges.

We will process the return and credit your account within 5-7 business days of receipt of your returned item.
Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.